Partners of Scapic Innovations Pvt Ltd.
Lending Partners of Scapic Innovations Private Limited (Scapic)
1. Axis Bank Limited:
Register Complaint with Axis Bank
Click here to raise a complaint
Personal loan customers can connect to the bank through calls, email or by visiting branch/loan centres. Axis bank has set a maximum 10 days response time period and if the concerned customer is dissatisfied with the response received, he/she can escalate the complaint to Level 2.
Level 1 - Front End Channels
- Email: email.services@axisbank.com
- Contact number: 1860-419-5555/1860-500-5555
- Complaint Registration:https://application.axisbank.co.in/webforms/axis-support/index.aspx
- Branches/Loan Centres: Customers can visit the “Locate Us” section of the website (www.axisbank.com) to get the details of the nearest branch or loan centre)
Level 2 - Digital Lending Grievance Redressal Officer (GRO)
Please find the contact details for Grievance Redressal Officer (GRO) designated specifically to assist with digital lending / FinTech related concerns.
The customer can send an email/write a letter/call the Digital Lending Grievance Redressal Officer (GRO):
WRITE | CALL | |
|---|---|---|
Mr. Ashish Rajput, Assistant Vice President, Axis Bank Limited, NPC1, 5th Floor, Gigaplex, Plot No I.T.5, MIDC, Airoli Knowledge Park, Airoli, Navi Mumbai - 400708 | Contact No.- 08061865200 Timings: 9.30 am to 5.30 pm. Monday to Saturday (except 2nd and 4th Saturdays and Bank Holidays) |
Level 3 – Principal Nodal Officer
If the concerned customer still feels dissatisfied with the solution provided at Level 2, he/she can connect
with the bank’s Principal Nodal Officer using the below-mentioned channels.
WRITE | CALL | |
|---|---|---|
Ms. Deepti Radkar, EVP, Axis Bank Limited, NPC1, 5th Floor, Gigaplex, Plot no I.T.5, MIDC, Airoli Knowledge Park. Airoli, Navi Mumbai - 400708 | Contact No.- +91 8061865098 Timings: 9.30 am to 5.30 pm. Monday to Saturday (except 2nd and 4th Saturdays and Bank Holidays) |
Privacy Policy of Axis Bank: https://www.axisbank.com/online-privacy-policy
More Details: Axis Bank
2. IDFC First Bank Limited
Website: https://www.idfcfirstbank.com/
Privacy Policy: https://www.idfcfirstbank.com/privacy-policy
Customer Care No & Email ID: 1800 10 888 / Banker@idfcfirstbank.com
Nodal Desk No & Email ID: 022-41652700 / nodaldesk@idfcfirstbank.com
PNO Details:
PNO Name: Mr. Vipul Raj
PNO Details: 1800 209 9771 / PNO@idfcfirstbank.com
PNO Address: PNO, IDFC FIRST Bank Ltd. Building No.2, Raheja Mindspace, MIDC Industrial Area, Shiravane, Juinagar, Nerul, Navi Mumbai 400706, Maharashtra, India.
3. EarlySalary Services Private Limited:
GRO Name: Mr. Amit Nosina
GRO Email: grievance@earlysalary.com
Customer care Number: 020-67639797
Customer Care Email: care@earlysalary.com
Office Address: 404, The Chambers, Viman Nagar, Pune, Maharashtra-411014
Website: www.earlysalary.in
4. Credit Saison India:
Website: https://creditsaison.in/partnercontact
Grievance Redressal Offices: Emaad Khan
Phone number: +919962003070
Email address:grievance@creditsaison-in.com; emaad.khan@creditsaison-in.com
Address: IndiQube Lexington Tower, First Floor, Tavarekere Main Rd, Tavarekere, S.G. Palya, Bengaluru, Karnataka 560029
Phone: 1800-1038-961
Email for Service Related Queries: support@creditsaison-in.com
5. DMI Finance Private Limited:
Website: https://www.dmifinance.in/
Privacy Policy: https://www.dmifinance.in/privacy-policy.php
Customer Care No & Email ID: https://www.dmifinance.in/contact-us.php
Grievance Redressal Details: https://www.dmifinance.in/grievance-redressal.php
Loan Undertaking: https://www.dmifinance.in/pdf/Loan-Application-Undertaking.pdf
Registered Office: DMI Finance Pvt Ltd., Express Building, Third Floor, 9-10, Bahadur Shah Zafar Marg, New Delhi - 110002, India, +91 11 4120 4444
6. Ring (Si Creva Capital Services Private Limited):
Website: https://sicrevacapital.com/
Privacy Policy: https://sicrevacapital.com/privacy-policy/
Terms & Conditions: https://sicrevacapital.com/terms-and-conditions/
Email: info@sicrevacapital.com
Registered office: 10th Floor , Tower 4, Equinox Park, LBS Marg, Kurla West, Mumbai, Maharashtra 400070
Customer Grievance Redressal Officer:
Name: Abhishek Yadav
Phone: +91 8044745954
Email: grievanceofficer@sicrevacapital.com
7. Olyv (Upmove):
Customer Care Number - +91- 9148380504
Email Id - contact@upmove.in, help@smartcoin.co.in
Website - https://upmove.in/
Privacy Policy - https://upmove.in/policies/privacy-policy.html
Terms and Conditions - https://web.olyv.co.in/terms_and_conditions.html
Grievance Redressal Officer: Mr. Madan H M
Email Address: grievanceredressalofficer@upmove.in
Office Address: Indiqube Gamma, no 293/154/172, 3rd Floor, Outer Ring Road, Kadubeesanahalli, Bangalore, KA 560103
8. Finnable:
Website - https://www.finnable.com/
Privacy Policy - https://www.finnable.com/privacy-policy/
Address - Indiqube Lakeside, 4th Floor, Outer Ring Rd, Green Glen Layout, Bellandur, Bengaluru, Karnataka 560103
Email - makeiteasy@finnable.com
Contact : 9741160321
Level 1:
Borrowers are requested to address all their grievances at the first instance to the Customer care team via the below channels.
Email - makeiteasy@finnable.com (Response time is 3 - 4 working hours)
Working hours - Monday to Friday (9 AM - 6 PM)
Level 2:
Name - Suman Kumari
Email - gro@finnable.com
Address - Indiqube Lakeside, 4th Floor, Outer Ring Rd, Green Glen Layout, Bellandur, Bengaluru, Karnataka 560103
9. mPokket:
Customer Care Number & Email ID - support@mpokket.com
Website - https://www.mpokket.in
Privacy Policy - https://www.mpokket.in/privacy-and-data-storage-policy
Grievance Redressal Details:
1. GRO Name - Raktim Addya
2. Contact - +91-97485-28353
3. Email - grievance@mpokket.com
Office Address - PS Srijan Corporate Park, Tower 1, 12th Floor, Unit No. - 1204, 2, EP & GP, Sector V, Bidhannagar, Kolkata, West Bengal 700091
10. Poonawalla Fincorp
Details of the Principal Nodal Officer of Poonawalla Fincorp Limited (Regulated Entity): -
Name: Arnab Das
Designation: Principal Nodal Officer.
Contact no: 02 - 67808090
Email - arnab.das1@poonawallafincorp.com and headcustomerservice@poonawallafincorp.com
Address: 201 and 202, 2nd floor, AP81, Koregaon Park Annex, Mundhwa, Pune – 411036.
Sachet Portal Link: https://sachet.rbi.org.in/
Privacy Policy: https://poonawallafincorp.com/privacy-policy.php
PFL product: https://poonawallafincorp.com/digital-partnership
Customer Care details:
Toll free no | 18002663201 |
|---|---|
Email id |
TnC Website Link: https://poonawallafincorp.com/terms-and-conditions.php
Privacy Policy Link: https://poonawallafincorp.com/privacy-policy.php
11. Aditya Birla Capital Limited
Website link: https://www.adityabirlacapital.com/
Terms and Conditions | Aditya Birla Capital
Privacy Policy | Aditya Birla Capital
12. Prefr
If you have any questions or encounter any service-related issues, feel free to contact us via email or phone. Our team is committed to providing a prompt response, typically within 24 business hours.
wecare@prefr.com, 040-4852 1334
Support Hours:
Monday to Saturday, 10:00 AM – 6:00 PM, excluding public holidays
Grievance redressal – https://www.prefr.com/privacy_policy#grievance_redressal
For Prefr lenders – https://www.prefr.com/lending-partners
TnC - https://www.prefr.com/terms_and_conditions
Privacy Policy - https://www.prefr.com/privacy_policy
13. L&T Finance
1. Name of the Grievance Redressal Officer: Vinod Varadan
2. Address: L&T Finance Limited (formerly known as L&T Finance Holdings Limited), 7th Floor, Brindavan Building, Plot No 177, C.S.T Road, Kalina, Santacruz (East), Mumbai - 400 098
3. Email: gro@ltfs.com
4. Contact Number: 1800 1020 476 between Monday to Friday (except National Holidays) from 9am to 6pm
5. Website : www.ltfinance.com
6. Privacy Policy - https://www.ltfinance.com/privacy-policy
7. T&C - Terms and Conditions
14. KrazyBee Services Limited
(Formerly KrazyBee Services Private Limited)
Website: https://www.kbnbfc.in/
Privacy Policy: https://www.kbnbfc.in/privacy-policy
Terms and Conditions: https://www.kbnbfc.in/terms-and-conditions
Grievance Redressal Mechanism: https://www.kbnbfc.in/grievance-redressal
Sachet Portal Link: https://sachet.rbi.org.in/
Borrowers are requested to address all their grievances at the first instance to the Grievance Redressal Officer.
Grievance Redressal Officer
Mr. Sauraw Kumar
Address: KrazyBee Services Limited (formerly known as KrazyBee Services Private Limited) 3rd Floor, No. 128/9, Maruthi Sapphire HAL Old Airport Road, Murugesh Palya,Bangalore - 560017
Contact: 8044292555 / 8068534555
Email: reachus@kbnbfc.in
The Grievance Redressal Officer may be reached on the number provided above anytime between 10:00 AM and 7:00 PM from Monday to Saturday (except public holidays) or through the E-mail address mentioned above. The Grievance Redressal Officer shall endeavor to resolve the grievance within a period of 14 (fourteen) days from the date of receipt of a grievance.
Principal Nodal Officer
If the Borrower does not receive a response from the Grievance Redressal Officer within 14 (fourteen) days of making a representation, or if the Borrower is not satisfied with the response received from the Grievance Redressal Officer, the Borrower may reach the Principal Nodal Officer on the number below anytime between 10:00 AM and 7:00 PM from Monday to Saturday (except public holidays) or write to the Principal Nodal Officer at the e-mail address below.
Mrs. Chaitra Krishnappa
Designation: Principal Nodal Officer, KrazyBee Services Limited (formerly known as KrazyBee Services Private Limited)
Address: KrazyBee Services Limited 3rd Floor, No. 128/9, Maruthi Sapphire HAL Old Airport Road, Murugesh Palya, Bangalore - 560017
Contact: 8044292244 / 8068534544
Email: grievance@kbnbfc.in
15. Ram Fincorp
Customers who wish to send in complaint/feedback over any issue can use the following channels.
LEVEL 1: Customer Relationship Manager
Please contact Customer Relationship Manager.
Timings: 10 am to 6 pm on week days
LEVEL 2: Customer Service Help Desk
If you are not satisfied with the response received from the branch or if you don't receive a response in 3 working days, please call our Help Desk Representatives available on the phone to register your complaints.
Helpline No.: +91-9899985495
Email id: info@ramfincorp.com
Timings: 9 am to 6 pm on week days
LEVEL 3: Grievance Redressal Officer
If you are not satisfied with the response from customer service helpdesk or if you don't receive a response within 3 working days, please call or write to Grievance Redressal Officer. You will receive a response within 5 working days of Grievance Redressal Officer receiving the complaint.
Name: Mr. Samir Sethi
Address: 8/9, 2nd Floor, WEA, Karol Bagh, New Delhi - 110005
Contact No.: +91-9311417272
Email: Samir@ramfincorp.com
Also, if the complaint/disputes are not redressed within a period of one month, the customer may appeal to the RBI on the following address:
The General Manager
Deptt. Of Non-Banking Supervision (DNBS)
Reserve Bank of India
6, Sansad Marg, New Delhi- 110001
Email: dnbsnewdelhi@rbi.org.in
Partners of Scapic Innovations Pvt Ltd. (Scapic)1. Moneyview
Name - Rishov Bhattacharjee
Address: 17/1, 1st and 2nd Floor, The Address Building, Outer Ring Road, Marathahalli, Kadubeesanahalli, Bangalore – 560103
Phone number: 080 6939 0476
Timings: 9:00AM to 6:00PM (Monday to Friday - Excluding public holidays)
Email ID: grievance@moneyview.in
WhizDM Innovations Pvt. Ltd. (Moneyview)